FAQs

How long does shipping take?

We've partnered up with Sendle so shipping is estimated to take 1 to 5 business days. All orders include a tracking number. You can view the status of your order once it has been shipped here.

What does a lash cleanser kit include?

Depending on the kit size and type, your order will contain empty foaming pump bottles, lash cleanser brushes, Prolong lash cleanser concentrate (enough to make up the number of cleansers intended for each kit size), custom lash cleanser sticker labels and a dilution chart.

Are the lash cleanser kits ready to be sold to clients as soon as I receive my package?

No. The components come separately. You must follow the dilution chart and use distilled water to make the lash cleansers. Sticker placement on the bottles is completely up to you.

I want a custom design for my lash cleanser labels that is different to the template. 

We understand that the template for lash cleanser labels may not quite suit your preferences. Please reach out to flutterandarchco@gmail.com to discuss what changes you would like to be made and we will do our best to accommodate. Don't forget to note your order number # in the subject heading. Please note extra fees may apply based on the complexity of the design.

If you couldn't find an answer to your question here, please don't hesitate to reach out via Instagram @flutterarchco or email us at flutterandarchco@gmail.com.